- Hours of operation will remain 9:00 a.m. to 5:00 a.m.
- Slots will remain operational, featuring Plexiglas barriers or spacing for social distancing.
- Table Games are available daily from 9:00 a.m. to 5:00 a.m. on the main floor and in the High Limit room.
- All dining/drinking amenities have re-opened including alcohol service on the casino floor.
- Sandhill Cafe hours will be 9AM - 2AM and Sandhill Grab & Go hours will be from 9AM - 4AM.
- Harvest Buffet hours will be Thursday & Sunday: 1PM - 8PM and Friday & Saturday: 1PM - 9PM
- Beverage stations for coffee, soda, and water will remain open with full service from Gun Lake Casino Team Members.
- Consumption of food and beverages is not allowed while playing Table Games.
- Appliques Gift Shop is open.
- East Rewards Center is open.
- Gift Giveaways are postponed until further notice.
OTHER HIGHLIGHTS:
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- Indoor smoking is not permitted inside Gun Lake Casino. For Guests' convenience, outdoor smoking accommodations will be clearly identified and located near the East entrance of the casino and a covered, heated area on the 2nd floor of the parking garage.
- Open daily to all Guests 21 years of age and older.
- Masks are required and must fully cover your mouth and nose. Exceptions include those times when a guest is consuming F&B products, when smoking in an outdoor designated area, for identification purposes and when otherwise directed by GLC staff.
- If you are experiencing symptoms related to COVID 19 – (Coughing, Fever, Shortness of Breath) you and the guests traveling with you will not be allowed to enter the property.
- If you have any recent air travel (within 14 days) you and the Guests traveling with you will not be allowed to enter the property.
- An enhanced thermal imaging system is used for temperature scans of all Guests.
- No valet parking.
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Gun Lake Casino is the ultimate entertainment destination in West Michigan, and we look forward to welcoming you back to the Best Days! We are committed to your health and safety with a deliberate and caring approach to Play It Safe while giving our Guests the entertainment escape you have been waiting for. As we move forward, we will continue to enhance our Guest experience in a thoughtful manner — the health and safety of our Guests are at the forefront of each decision made. For now – Gun Lake Casino will be smoke free and only Guests 21 years and up will be allowed entry.
Parking & Transporation
All arriving Guests will be directed to park inside our five-floor parking garage or in the West surface parking lot. Dedicated VIP parking remains accessible for our most loyal Guests. In our initial phase of opening, valet operations will be unavailable, and all bus routes will be discontinued, including the Gun Lake Casino Express.
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Gun Lake Casino is known for providing superior Guest service, and this tradition will continue after you enter the building. One of our friendly Team Members will greet you and your party to assist with checking in through a two-part, non-invasive thermal screening process. Guests will be required to remove their face mask upon entry, provide valid identification, and answer screening questions.
For your protection, face masks are required while visiting with the exception of times when you are consuming F&B products or smoking in a designated area. You are welcome to wear your own personal face mask and/or gloves. Each Guest will be offered a mask upon entry if they do not have their own PPE.
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An advanced reservation system has been prepared for Sandhill Café and Harvest Buffet to monitor Guest counts, reduce lines for entry and assist in proper social distancing. Guests can RSVP here for Sandhill Cafe and here for Harvest Buffet to reserve a dining time for their party. Registering for the wait list can be done in person at the casino as well. Guests are encouraged to enjoy the gaming amenities at Gun Lake Casino until they are paged for their reservation.
Gun Lake Casino adheres to rigorous measures and procedures to ensure the health and safety of our Guests and Team Members. Initiatives include adjusting our operating hours, opening with limited attendance, increasing frequency of sanitization and disinfection, and the following:
TEMPERATURE CHECKS
Thermal cameras are used at every entrance, allowing for discreet, non-invasive two-part entry screening for all Guests and Team Members. Any person displaying a temperature of 100.4°F or higher will undergo a secondary screening in a private, isolated area. Those with a temperature confirmation through the secondary screening will be not be allowed to enter and will be directed to seek appropriate medical care.
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PERSONAL PROTECTIVE EQUIPMENT (PPE) FOR GUESTS
A face mask is required during your visit and it must cover your nose and mouth — you are welcome to wear your own personal face mask and/or gloves. Each Guest will be offered a mask upon entry if they do not have their own PPE. For your safety and security, masks that cover the entire face are prohibited. Guests may be asked to remove any face coverings, including masks, for identification.
CLEANING PUBLIC SPACES
Significant enhancements beyond nightly deep cleaning procedures have been implemented for all public spaces. Dedicated, highly attentive Team Members will continuously sanitize all entrance doors, door handles, elevators, slots, chairs, restrooms, Kiosks, ATMs, ledges, counters, hand rails, etc.
- HAND SANITIZING
Over fifty (50) hand sanitizer stations are available in Guest areas for your convenience throughout the building in frequently traveled areas.
- NEW TECHNOLOGY
The latest technology has been secured to further improve sanitation, including electrostatic sprayers. The electrostatic process atomizes cleaning products with highly pressurized air. The droplets pass an electrode, creating a magnetically charged spray that seeks out and wraps all touch points and room surfaces. Hospital-grade disinfectant recommended by the CDC and WHO will be utilized with this technology in all public areas.
TABLE GAMES CHIPS & CARDS
The frequency of sanitization of table game chips has been increased to augment the current rigorous standards of cleanliness already in place. Similarly, the current standard for table game card change-outs will be enhanced to further limit the amount of card touches in all game types, including baccarat, carnival games, blackjack and poker games.
SOCIAL DISTANCING
We are all together by staying apart these days. Guests and Team Members are required to practice social distancing of at least six feet while standing in lines, using elevators and using amenities within the building. Appropriate signage and reminders to help comply with local mandates are in place.
GUEST SERVICES
All face-to-face Guest services, including cashiers and GLC Rewards Centers, will utilize every other workstation to increase separation between Team Members. Automated services like ATM/ticket redemption kiosks and Promotional Kiosks will be available in a staggered pattern with wipes and hand sanitizer dispensers. Coat check services will be unavailable in the first phase of opening.
RESTAURANTS AND BARS
Operational adjustments have been made at all venues to allow adequate distancing. Updates include removing every other chair or barstool, powering down every other bar-top slot machine, and limiting overall seating capacity within each venue. Condiments will be provided in single-use packets in dining venues.
ELEVATORS
Signs are placed in the lobby areas to remind Guests to limit riders to four Guests per elevator.
TERMINAL PROTOCOL
Our dedicated first response team of EMTs has been fully trained with sufficient PPE provided to address all medical situations. In the event of a suspected positive case of COVID-19 in any Guest or Team Member area, the area will be quarantined off for a full terminal cleaning process to be completed using cleaning products that meet the Environmental Protection Agency (EPA) guidelines to kill COVID-19. The area will reopen after it is thoroughly cleaned and dry.
At Gun Lake Casino, our priority focus has always been taking care of our Team Members. With their best interest at heart, we have implemented the following initiatives focused on health and safety:
Additional Training
All Team Members receive dedicated training. Training will provide specific focus on COVID-19 safety and sanitation protocols and comprehensive training on the use of personal protective equipment (PPE). Gun Lake Casino is known for providing superior Guest service and included in the training are best practices for to how ensure continued excellence while maintaining proper social distancing.
Personal Protective Equipment (PPE)
Team Members are provided appropriate PPE based on their position and duties as well as upon request. All Team Members wear face coverings during work hours, as approved by management, where they cannot maintain six feet social distancing. Gloves will be provided to Team Members that are in direct contact with our Guests.
shared EQUIPMENT
All shared high-touch tools and equipment will undergo sanitization before, during, and after each shift or anytime equipment is transferred to a new Team Member. Equipment examples include phones, radios, computers, payment terminals, kitchen tools, engineering tools, cleaning equipment, keys, time clocks, and all other high-touch items throughout the property.
Team member areas
Frequency of cleaning and disinfecting high traffic back of house areas has been increased with emphasis on Team Member entrances, open office spaces, conference rooms, training rooms, restrooms, and the Team Member dining room.
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TEAM MEMBER testing
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Team Members will receive COVID-19 testing on a regular basis. Testing schedules are determined by the amount of contact with Guests. Positive tests will result in a Team Member not being allowed to return to work until cleared to do so by a healthcare professional, and contact tracing will be conducted.
